Shelter Cymru

Title: Triage Adviser – Shelter Cymru Live

Location: Pan Wales – with a minimum of 1 day per week working in the office.

Salary: £23,266 per annum

Contract: Fixed Term until 31 March 2026

Closing date: 10am – 12 May 2025

Document links:

Job description: SC783 Triage Adviser (Full time) -Shelter Cymru Live 10.04.25.doc

Application form: Application Form

Guidelines for Applicants:- Guidelines for Applicants​

NB – Both the Job description and application form will download with the file name “RichTextEditorImageDownload.docx”. The documents are accessible but if you do have any issues please contact our People Services Team via email – humanresources@sheltercymru.org.uk

Apply at this link.

​Application Guidance: 

Job Introduction:

We have an exciting opportunity to be part of a team who provide a National Housing Advice Service through a mixture of phone, web-chat, email advice and online advice services. As a member of our Triage team you will be tasked with answering telephone calls on our helpline, and signposting the client to the most appropriate team or service for advice.

Shelter Cymru are working with staff to offer a form of hybrid working, we are currently asking staff to attend the office one day a week minimum.  Employees are provided with an office base but this role can based at any of our offices across Wales.

Benefits:

Time off

• 29 days annual leave plus 2 Shelter Cymru days and public holidays (pro-rata for part-time staff and those joining part-way through the year).
• 3 paid wellbeing days (pro rata for part time staff)
• Paid Carers and Compassionate leave

​Wellbeing

• 35 hour working week for full time equivalent employees.
• Hybrid working – We are developing a flexible and hybrid working approach for all staff, with a minimum of 1 day per week working in the office and have offices across Wales (Cardiff, Swansea, Rhyl, Felinheli and Wrexham) and employees are provided with an office base.
• Workplace counselling – frontline workers have access to bi-monthly peer support and reflective practice groups, facilitated by a counsellor. Frontline Workers can also access 121 counselling sessions.
• Employee Assistance Programme to help staff to deal with personal problems that might impact on work performance, health and wellbeing. The programme offers a wide range of support, including online resources, counselling, legal & financial support and referral services.

Financial

• Shelter Cymru operates a contributory pension scheme – employer contribution 4% and 5% employee contribution.
• Non-contributory group life assurance scheme (up to two times annual salary)
• Enhanced maternity, paternity, shared parental and adoption pay
• Enhanced sick pay scheme.
• Contribution to Christmas party.
• Access to the Blue Light Scheme via Blue Light Card Homelessness Discounts
• Access to Charity worker discounts via https://www.charityworkerdiscounts.com/

Title: Arian Project Support Assistant

Location: Flexible  with a minimum of 1 day per week working in the office.

Salary: £22,932 per annum (pro rata) – £11,466pa

Contract: Fixed Term – 31st October 2025

Hours: 17.5hrs per week

Closing date: 10am – 12 May 2025

Document links:

Job description: SC782 Arian Project Support Assistant – April 2025.docx

Application form: Application Form (Nov24).docx

​Application Guidance: Guidelines for Applicants – Nov 2024.pdf

​Apply at this link.

Job Introduction:

An exciting opportunity has now arisen within our Housing Services team for a part-time Project Support Assistant. Shelter Cymru’s Money project aims to provide more of our clients with the welfare benefits and debt advice they need when financial concerns contribute to housing insecurity.

The Money project gives our housing consultants and project staff access to advice and guidance from our specialist debt and welfare benefits advisers, helping them to provide a more comprehensive advisory service to our clients

About you:

(Key skills from Person Specification)

​Please read the application guidance before submitting your application form. We are unable to accept CVs as part of the recruitment process and CVs submitted will not be considered.

Benefits:

Time off

• 29 days annual leave plus 2 Shelter Cymru days and public holidays (pro-rata for part-time staff and those joining part-way through the year).
• 3 paid wellbeing days (pro rata for part time staff)
• Paid Carers and Compassionate leave

Wellbeing

• 35 hour working week for full time equivalent employees.
• Hybrid working – We are developing a flexible and hybrid working approach for all staff, with a minimum of 1 day per week working in the office and have offices across Wales (Cardiff, Swansea, Rhyl, Felinheli and Wrexham) and employees are provided with an office base.
• Workplace counselling – frontline workers have access to bi-monthly peer support and reflective practice groups, facilitated by a counsellor. Frontline Workers can also access 121 counselling sessions.
• Employee Assistance Programme to help staff to deal with personal problems that might impact on work performance, health and wellbeing. The programme offers a wide range of support, including online resources, counselling, legal & financial support and referral services.

Financial

• Shelter Cymru operates a contributory pension scheme – employer contribution 4% and 5% employee contribution.
• Non-contributory group life assurance scheme (up to two times annual salary)
• Enhanced maternity, paternity, shared parental and adoption pay
• Enhanced sick pay scheme.
• Contribution to Christmas party.
• Access to the Blue Light Scheme via Blue Light Card Homelessness Discounts
• Access to Charity worker discounts via https://www.charityworkerdiscounts.com/

Title: Housing Law Caseworker -Cardiff Vale and Valleys

Location:  Cardiff Office

Salary: £28,356  per annum (pro rata) – £22,685pa

Contract: Permanent

Hours: 28hrs per week

Closing date: 20 May 2025

Document links:

Job description: SC752 Housing Law Caseworker (CVV) – April 25.docx

Application form: Application form

Guidelines for Applicants: Guidelines for Applicants

NB:- Both the Job description and application form will download with the file name “RichTextEditorImageDownload.docx”. The documents are accessible but if you do have any issues please contact our People Services Team via email – humanresources@sheltercymru.org.uk

Please re-upload completed applications in order for them to be considered.

​Apply at this link.

​Application Guidance: 

An exciting opportunity has now arisen at Shelter Cymru for a Housing Law Caseworker who will work within our Housing Services team based in Cardiff.

The post holder will be part of a team who provide a National Housing Advice Service through a mixture of centre, court and surgery based services across Cardiff, Vale and the Valleys.

We are developing a flexible and hybrid working approach for all staff, with a minimum of 1 day per week working in the office and have offices across Wales

Employees are provided with an office base but this role will be based in our Cardiff office.

Benefits:

Time off

• 29 days annual leave plus 2 Shelter Cymru days and public holidays (pro-rata for part-time staff and those joining part-way through the year).
• Paid Carers and Compassionate leave
• 3 paid Wellbeing days ( pro rata for part time staff)

Wellbeing

• 35 hour working week for full time equivalent employees.
• Hybrid working – We are developing a flexible and hybrid working approach for all staff, with a minimum of 1 day per week working in the office and have offices across Wales (Cardiff, Swansea, Rhyl, Felinheli and Wrexham) and employees are provided with an office base.
• Workplace counsellor – Our workplace counsellor provides various support to Shelter Cymru Staff includingInduction training and information on the Intranet on maintaining good mental health and frontline workers have access to bi-monthly peer support and reflective practice groups, facilitated by the workplace counsellor. Frontline Workers can also access 121 counselling sessions.
• Employee Assistance Programme to help staff to deal with personal problems that might impact on work performance, health and wellbeing. The programme offers a wide range of support, including online resources, counselling, legal & financial support and referral services.
  

Financial

• Shelter Cymru operates a contributory pension scheme – employer contribution 4% and 5% employee contribution.
• Non-contributory group life assurance scheme (up to two times annual salary)
• Enhanced maternity, paternity, shared parental and adoption pay
• Enhanced sick pay scheme.
• Contribution to Christmas party.
• Access to Charity worker discounts via https://www.charityworkerdiscounts.com/
• Access to Blue Light Card via Blue Light Card Homelessness Discounts

About us:

We are delighted that you are considering joining the team at Shelter Cymru.

We understand the devastating impact that the housing emergency causes and every day we work alongside people to deal with the damaging effect it has on their lives.

We currently employ a paid workforce of over 100 people across Wales and an increasing number of volunteers. With the types of services and support we offer and our campaigning and lobbying agenda, our job roles present challenging and rewarding careers and volunteering opportunities.

You will find people throughout Shelter Cymru believe passionately in what they do, have an appreciation of our beliefs and values, and a desire to make a difference. We believe that home is everything, and we never give up.

People feel that working for Shelter Cymru is more than just a job, they are part of a close knit team that provides help to those that need it, and is constantly striving to effect change.

So come and join the fight for home and become part of the Shelter Cymru team!

Shelter Cymru offers a high level of support, a welcoming work environment and an excellent package of benefits – for further details of the key benefits available please visit the recruitment page of our website

Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under-represented within our workforce.

Leeds Citizens Advice and Law Centre

Housing Supervisor (Legal Aid)

Salary:           £40,000 to £45,000 p.a.depending on experience

Contract:      Full-time, permanent

Leeds Citizens Advice & Law Centre has been providing free and independent advice for more than 80 years, offering access to justice for people experiencing disadvantage or discrimination. In November 2024, we joined the Law Centres Network and have secured funding to expand our legal advice service.

We’re looking for a Solicitor or CILEx to supervise our housing advice team and legal aid contract. The team offers complex casework and representation to clients facing possession, eviction, serious disrepair and housing issues related to DAV and to anti-social behaviour. You will have 3 years’ PQE in housing law and be able to manage a wide range of cases, as well as experience of working under a legal aid contract, supervising caseworkers, and meeting targets.

Leeds Citizens Advice & Law Centre offers family friendly employment policies, 6.5% pension contribution and an Employee Assistance Programme.  Hybrid working is available but this role will require at least 3 days per week in the office. Our modern offices are located in the city centre close to the combined courts and with excellent transport links.

If you’d like to join our friendly team working in an organisation that’s committed to social justice, you can find more information and application details in our job pack: www.citizensadviceleeds.org.uk/working-for-us

Closing date for applications:  23rd May 2025

Interviews: Applications will be reviewed as they arrive, and interviews may be conducted before the closing date. Therefore, early applications are strongly encouraged.