Helen Bamber Foundation
Job title: Welfare and Housing Casework Coordinator
Working hours: Full time, 40 hours per week Reporting to: Lead, Medico-Legal Services
Location: Central London
Contract: Permanent (following probationary period) Salary: £24,000 – £26,000 depending on experience.
The Helen Bamber Foundation (HBF) is a human rights charity based in London which was founded in 2005. Our specialist team of therapists, doctors and legal experts have an international reputation for providing therapeutic care, medical consultation, legal protection and practical support to survivors of human rights violations.
HBF grew from the recognition that people who have suffered prolonged inter-personal violence – whether from human trafficking; war; community, domestic or gender-based violence – present with similar physical and psychological symptoms to torture survivors and experience the same complex and enduring responses to their trauma. The Helen Bamber Foundation’s Model of Integrated Care includes:
Specialist programmes of therapeutic care for individuals, families and groups;
Detailed medical assessments & co-ordination of external healthcare services;
Provision of expert Medico-legal Reports (for asylum, immigration and welfare and housing issues);
Welfare and housing casework and advice;
A Creative Arts, Skills and Activities Programme; and
Referral to specialist lawyers and organisations for legal, welfare & housing advice.
The purpose of this role is to work collaboratively as a member of a multidisciplinary team to ensure the prevention of social deprivation amongst our client group. The Casework Coordinator will manage a varied caseload of vulnerable clients who have experienced extreme human cruelty and who require assistance to access appropriate welfare and housing support.
Main Duties & Responsibilities
Manage welfare and housing casework enquiries and referrals.
Undertake casework for complex cases and highly vulnerable clients.
Recruit, manage and supervise casework volunteers.
Make applications/referrals to, and liaise closely with, external statutory bodies (such as the Home
Office (Asylum Support), Local Authority departments, education providers, the NHS) and non-
governmental agencies (such as the Refugee Council, Food Banks, and the Red Cross) and expert advice agencies (such as Citizens Advice Bureaus, Law Centres); as well as specialist solicitors, to
ensure client needs are met.
Ensure accurate and timely record keeping for follow up work, quality control, monitoring and
Build on our network of contacts and services that complement HBF’s welfare and housing work and ensure this information is disseminated throughout the Foundation.
Provide training and updates to clinicians and frontline staff on relevant welfare and housing issues.
Work as part of HBF’s multi-disciplinary team to assess and meet client’ needs.
Attend forums and meetings with relevant external agencies to promote HBF, share information and
keep knowledge up to date, and to advocate for better welfare and housing provision for our clients.
Respect client confidentiality at all times in line with HBF’s confidentiality agreements and consent
Promote the aims, principles, policies and interests and wellbeing of the Foundation and to protect
its integrity and reputation at all times.
Undertake any other duties appropriate to the responsibilities of the post as requested.
Support the organisation at special events and initiatives.
Please apply with your CV and covering letter outlining your relevant skills and experience, along with your current salary and notice period, as well as your previous experience that matches the listed responsibilities in the Job Description, and the Person Specification criteria. Please send these to firstname.lastname@example.org.
Closing date for applications is midday Friday 4th December. For short-listed candidates, interviews will take place on Monday 7th December 2015.