The FSA has issued a warning letter to all mortgage lenders and mortgage administrators advising them to get their houses in order, so to speak, over possession actions and arrears management. This is in line with the rather underdeveloped (publicly at least), but important, FSA regulations on Treating Customers Fairly (which is more like a principle-based agenda than regulation) as well as the recent statement by Darling (discussed here) and the pre-action protocol (discussed here). The letter is wonderfully worded, the meat of which is
… we expect that your firm would want to review its own policies and procedures, to ensure they are compatible with both MCOB



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